Privacy Policy

1. Information We Collect

When creating or using an account, we may collect:

Account Information

• Full name
• Email address
• Profile photograph

Transaction Information

• Deposit requests
• Withdrawal requests
• Wallet addresses
• Transaction hashes
• Screenshots submitted as proof of payment
• Referral activity

Device and Technical Information

We may automatically collect:

• Device type
• Device identifiers
• Application usage data
• IP address
• Operating system information
• Error and diagnostic logs

Communications

When contacting support, we may collect information submitted through support forms and customer service communications.

2. How We Use Information

We use collected information to:

• Create and manage user accounts
• Process deposits and withdrawals
• Verify transactions
• Prevent fraud and abuse
• Improve platform functionality
• Respond to support requests
• Manage referral rewards
• Enforce our Terms of Service
• Protect platform security

3. Referral Program Data

VTrade may collect and process information related to referral activities for the purpose of:

• Tracking referrals
• Calculating referral rewards
• Detecting referral abuse
• Preventing fraudulent activity

Referral rewards may be adjusted, suspended, or revoked where misuse is detected.

4. Deposit and Withdrawal Verification

To process deposits and withdrawals, users may be required to provide supporting documentation, including screenshots and transaction details.

We reserve the right to request additional verification information where necessary to prevent fraud or unauthorized activity.

5. Data Sharing

We do not sell user information.

We may disclose information:

• To service providers assisting in platform operations
• To law enforcement or regulatory authorities when legally required
• To protect the rights, safety, and security of VTrade and its users
• During investigations involving fraud or abuse

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect user information.

However, no internet-based system can guarantee complete security. Users acknowledge that information transmission and storage involve inherent risks.

7. Data Retention

We retain information for as long as reasonably necessary to:

• Operate the Platform
• Maintain transaction records
• Resolve disputes
• Investigate fraud
• Enforce our agreements
• Comply with applicable legal obligations

Retention periods may vary depending on the nature of the information.

8. Account Deletion Requests

Users may request account deletion through the support form available within the Platform.

Upon approval of a deletion request:

• User access may be permanently disabled.
• The account may be suspended or deactivated.
• Certain records may be retained for security, fraud prevention, dispute resolution, auditing, and legal compliance purposes.

Due to security and operational requirements, complete removal of all historical transaction data may not always be possible.

9. Children's Privacy

VTrade is intended for individuals who are at least 18 years of age.

We do not knowingly collect information from children under 18 years of age.

If we become aware that such information has been provided, we may remove the account and associated access.

10. International Users

Users may access VTrade from various countries.

By using the Platform, users consent to the transfer, storage, and processing of information in jurisdictions where VTrade or its service providers operate.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be published within the Platform, and continued use of the Platform constitutes acceptance of the revised policy.

12. Contact Us

For privacy-related inquiries, support requests, or account-related questions, users may contact us through the support form available within the VTrade application.